Refund and Cancellation Policy
Last updated: July 24, 2025
This Policy establishes the conditions for service cancellation and refund of amounts paid to Izzie IT. Our commitment is to offer transparency and clarity in processes, respecting consumer rights and the specificities of each type of contract.
1. Cancellation by customer initiative
The CONTRACTOR may request cancellation of the contracted plan at any time, by sending an email to contato@izzie-it.com , with a minimum advance notice of 30 (thirty) days in relation to the next renewal date.
Important: In contracts with minimum validity, cancellation before the end of the contracted period will not entitle proportional refund, except in the cases provided for in this Policy.
The cancellation confirmation will be sent to the CONTRACTOR's email, with protocol and registration date.
2. Cancellation by Izzie IT initiative
Izzie IT may cancel the provision of services:
With Prior Notice
With 30 (thirty) days prior notice.
Immediate Cancellation
Immediately, in case of improper use or contractual non-compliance.
Refund in case of unmotivated cancellation: In case of unmotivated cancellation by Izzie IT, any proportional balance will be refunded to the CONTRACTOR within 10 business days.
3. Right of withdrawal (individual consumer)
In terms of article 49 of the Consumer Protection Code , the CONTRACTOR who is a physical person consumer may withdraw from the contract within the period of 7 (seven) days counted from the first payment, with full refund, provided the service has been contracted via the internet.
To exercise this right: Send email to contato@izzie-it.com
4. Refund Policy
The refund will be due exclusively in the following cases:
a) Improper Billing
Improper billing after formal cancellation within the deadline.
b) Unmotivated Company Cancellation
Unmotivated cancellation by Izzie IT during the contracted period. contratado.
c) Serious Service Failures
Serious and recurring failures in service provision, for more than 5 (five) consecutive business days, provided they are not attributable to the CONTRACTOR and are not solved by the technical team.
Refund Calculation
The refund will be calculated proportionally to the remaining time of the contracted plan and performed by reversal in the same payment method or via bank deposit, as appropriate.
5. Default
Non-payment not regularized within 60 (sixty) days counted from the due date of the unpaid amount, results in unilateral termination of the Software License Agreement.
The platform will be blocked after notice and Izzie IT reserves the right to proceed with collection of amounts due.
6. Data retention and deletion
After cancellation, CONTRACTOR data will remain stored for up to 90 (ninety) days, exclusively for legal and regulatory purposes. After this period, data will be permanently deleted, except for legal provision to the contrary, according to our Privacy Policy .
7. Conflict Resolution
Before resorting to the Judiciary, the parties may seek mediation under the terms of Law No. 9.307/1996. If there is no choice for arbitration, the contract will establish the forum to resolve any disputes.
8. Contact Channels
E-mail: contato@izzie-it.com
Sites: www.izzie-it.com e www.dbizzie.com.br
Support: Monday to Friday, 8 AM to 6 PM (Brasília time)
For more information, access our Terms of Service and Privacy Policy on the official Izzie IT websites.
Last updated: 07/24/2025