Privacy Policy

Last updated: July 24, 2025

In accordance with the General Data Protection Law (LGPD)

Izzie IT, through the provision of services and proprietary technological products, is committed to protecting the personal data of its customers and users, aligning with the principles of transparency, legality, security and responsibility in the processing of personal information.

Recognizing that privacy is a fundamental right, Izzie IT adopts this Privacy Policy as an integral part of its corporate governance system, in accordance with the General Data Protection Law (Law No. 13.709/2018) and the Brazilian Civil Rights Framework for the Internet (Law No. 12.965/2014).

Covered sites:

  • • izzie-it.com
  • • izzie-it.com.br
  • • dbizzie.com
  • • dbizzie.com.br
  • • hub.izzie-it.com

Purposes of this Policy

  • Establish clear guidelines for the processing of personal data, in compliance with applicable legal bases;
  • Provide guidance on technical and administrative security measures adopted to protect collected data;
  • Guarantee the rights of data subjects, ensuring access, correction, deletion, portability and revocation of consent;
  • Prevent potential incidents and disseminate privacy practices among employees, partners and suppliers;
  • Promote a data protection culture as an essential element for trust and excellence in the provision of services offered.

This Policy applies to all personal data processing operations carried out by Izzie IT, in the provision of services and platforms made available, covering interactions in Brazilian national territory or directed to individuals located in Brazil.

1. What data we collect

We collect personal data in different situations, according to the user's interaction with our services.

Directly provided data

When you provide us directly with your data, such as when filling out contact forms or contracting our services, we collect identification information (name, email, phone), professional data (company, position, field of activity), contact data (business address) and messages sent. We may also process contractual data related to the solutions purchased.

Automatically collected data

When accessing our sites and platforms, data is automatically collected, such as browsing information, usage behavior (pages visited, time spent, origin of access) and data obtained through cookies and similar technologies, detailed in the "Cookies" section.

Technical data (service clients)

For technology service clients, we also process technical data necessary for the operation of contracted solutions, such as system configurations, logs, support tickets and technical communications.

2. Purposes of data processing

We use personal data for the execution and management of our services, customer service, improvement of solutions offered, promotional communications and compliance with legal obligations.

These purposes include:

  • Execute signed contracts, provide support and maintain communication with users;
  • Develop and improve products, conduct usage analysis and research;
  • Respond to requests, send marketing materials, newsletters and event invitations;
  • Comply with tax, regulatory, audit requirements and exercise legal rights.

3. Legal basis for processing

We process personal data based on different legal grounds, depending on the context of collection and the type of relationship established with the data subject.

Consent

First of all, whenever necessary, we request the free, informed and unequivocal consent of the data subject for the processing of their data, especially in situations involving marketing communication, use of non-essential cookies or when required by specific legislation.

Contract Execution

Another relevant legal basis is the execution of a contract or preliminary procedures, when data processing is necessary to provide services requested by the data subject, meet support demands or enable the conclusion of commercial agreements.

Compliance with Legal Obligation

We also use the basis of compliance with a legal or regulatory obligation, in cases where legislation requires the collection, storage or sharing of data with public authorities, such as in tax, labor or consumer situations.

Legitimate Interest

Finally, we carry out processing based on the legitimate interest of Izzie IT, provided that the fundamental rights and freedoms of the data subjects are observed. This hypothesis is applied in cases such as information security, fraud prevention, service improvements and customer relations.

4. Data sharing

We may share personal data with third parties in a judicious manner and only when necessary to fulfill the purposes of this Policy.

Service Providers

Cloud hosting providers, data analysis tools and payment systems. These suppliers receive only the data strictly necessary for the execution of their activities and are contractually obliged to respect the confidentiality and security of information.

Business Partners

Data may also be shared with business partners when such sharing is essential for the provision of services contracted by the data subject.

Legal Authorities

In compliance with legal obligations or by court order, we may provide data to the competent authorities.

Analytics Tools

We use tools such as Google Analytics, which receive data according to the limits of purpose and under the care required by applicable legislation.

5. Data retention and disposal

We store personal data for the period strictly necessary to fulfill the purposes for which it was collected, respecting the minimum legal retention periods and other regulatory obligations.

Retention Period

Data is retained for 90 (ninety) days on servers located in Brazil and in other countries that offer an adequate level of data protection, always respecting applicable regulations. After the period expires or the purpose is achieved, the data is anonymized or securely deleted, unless there is a need to maintain it to comply with a legal obligation, safeguard rights in legal proceedings or upon request of the data subject.

Additional retention criteria include the contractual term, internal investigations, audits, inspections and fraud prevention.

6. Cookies and similar technologies

We use cookies and similar technologies to offer a personalized user experience, improve site performance and understand how visitors use our services. These files allow us to store and manage browsing preferences, collect analytical data and enable essential functionalities.

Cookies are small stored text files that record information about your browsing and interaction with the site, including data about preferences, sessions, performance and advertising. We use different types of cookies, check our Cookie Policy on the official Izzie IT websites.

Users can, at any time, manage or revoke their consent regarding the use of cookies, configuring preferences directly in their browser or through the options available on the site.

7. Information security

Information security is a priority for Izzie IT. We employ technical and administrative measures capable of protecting personal data against unauthorized access, leaks, losses, alterations and any form of inadequate or unlawful processing.

Technical Measures

These measures include the use of firewalls, data encryption, access control with authentication, privilege segmentation and activity logging.

Internally, we promote periodic training with employees and contracted consultants on our policies and best practices in information security and privacy, ensuring that everyone understands the importance of data protection in the corporate environment.

8. Data subject rights

Under the terms of the LGPD, personal data subjects have a series of rights that can be exercised at any time and upon request.

Confirmation and Access

Confirmation of the existence of data processing and access to data maintained by Izzie IT.

Correction

Correction of incomplete, inaccurate or outdated data.

Deletion

Anonymization, blocking or deletion of unnecessary, excessive data or data processed in non-compliance with the law.

Portability

Data portability to another service provider, upon express request.

Sharing Information

Obtaining information about the entities with which the data was shared.

Consent Revocation

Revocation of consent, when applicable.

How to Exercise Your Rights

The request must be sent by the data subject to the service channel: contato@izzie-it.com. Izzie IT will take all reasonable measures to verify the identity of the applicant and respond to the request within the legal term, in a clear and adequate manner.

9. Data Protection Officer (DPO)

The person in charge of personal data processing is Josiane do Canto, and the contact is: josiane.canto@izzie-it.com.

10. Policy updates

This Policy will be updated periodically. The current version will always be available on the official Izzie IT websites.

11. Contact Channels

Questions or requests related to this Policy can be sent to:

E-mail: contato@izzie-it.com

Service hours: Monday to Friday, from 8am to 6pm (Brasília time)

For more information, visit our other Policies and Terms on the official Izzie websites.

Last updated: 07/24/2025

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